Privacy Policy

At Mis-Sold Energy UK Ltd trading as Honest Energy UK we are committed to protecting the privacy and security of our users' personal information. This privacy policy describes the types of information we collect and how we use, share, and protect it.

Information We Collect

We collect information from you when you use our website or contact us through our online forms. This information may include your name, email address, phone number, and details about your energy contract, broker, energy suppliers and website usage.

How We Use Your Information

The information we collect is used to provide you with the best possible service and to help us better understand your needs. This includes using your information to respond to your inquiries and to provide you with the information and services you request.

Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties. However, we may share your information with our service providers and partners who work on our behalf and under confidentiality agreements. These third parties are only provided with the information necessary to perform their specific services and are not permitted to use or disclose your information for any other purpose.

Protection of Your Information

We take appropriate technical and organisational measures to protect the security of your personal information and to prevent unauthorised access, disclosure, alteration, or destruction of your information. This includes implementing secure servers, encryption, and firewalls, as well as regularly reviewing and updating our security measures.

Cookies

We use cookies on our website to enhance your browsing experience and to collect information about how our website is used. You may choose to disable cookies in your browser settings, but this may limit your ability to use some features of our website.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or to comply with legal requirements. Any changes to this policy will be posted on this page, so please check back periodically for updates.

Contact Us

If you have any questions or concerns about our privacy policy or the way in which we handle your personal information, please contact us at dpo@honestenerguk.com